Sunday, May 17, 2009

A series of mistakes (Ours and Theirs)

Today we travelled from Sebastian Inlet to Ichetucknee Springs in North Central Florida. Before leaving the campsite, I went on line, and checked the reservation at Oleno State Park. Florida has contracted with a Canadian outfit named ReserveAmerica to handle all their park reservations. I was floored to see that not only had my reservation been cancelled, but also a $10.00 fee had been charged. A call to the park, yielded a very nice park ranger that confirmed the lack of a reserved spot and that there was only one spot left. My internal pressure began to creep up at the thought of having to drive this rig 5 hours to find out if I could stay there. I thanked her and moved on to ReserveAmerica.
A phone call to "Marie" informed me that they had a "problem" and the credit card did not go through leading to the cancellation. They called my home phone number and left a message on the machine and cancelled.
I did not argue with "Marie". Micky wanted to make sure there was no problem with the credit card. There was no problem. In fact, at the same sitting we had made arrangements on the same card, same method for the stay in Sebastian Inlet.
Now the scramble was to find a place to park this thing. We do not like the thought of camping in a WalMart, although WalMart doesn't mind.
I had indeed, given ReserveAmerica my current cell phone number and they had successfully emailed all the confirmations. I was fully pressurized at this point! Fired off an email to their, as Clark Howard calls it "Customer No Service" portal demanding that they refund the $10.00. Micky found us a spot at the Ichetucknee Springs Campground. More about that separately.
Confident that we had a place to park, we pulled out of the site and prepared to put the convertible on the dolly.
The tow dolly has built-in ramps, a feature dependent on a strong half-inch diameter pin that must be pulled out each time to load the vehicle. Once loaded and strapped down the pin is replaced and secured with a clip. Micky and I have been having unusual communication problems with this process. Telling her to put the vehicle in "Park" as compared to setting the "Parking Brake" has been uncharacteristically difficult. This too increased my pressure.
Additionally, one of my unidentified Marine brethren from the Vietnam War had gotten to the dump station ahead of me and was taking forever to make his deposit and move on. I know that man has dealt with fecal matter. The Lysol Spray into the ends of the sewer hose seemed a bit prissy for a man of his size, especially considering the number of tatoos.
We loaded and strapped the car, but left the tilt-bed pin laying on the pavement.
It all rode surprisingly well. Even when I did a full-on emergency stop, nothing spectacular happened. I could feel a strange "rubbery" action to the rig, as though there was a "bungee" cord between the trailer and the coach. When we stopped for gas, I checked and found a loose strap on one wheel. No more "bungee"!
It wasn't until time came to unload the car that I found my mistake. Nice to know that Master Tow built enough redundancy into the system.
We are staying at the Ichetucknee Springs Campground. I've been here before around 1985. Jim Gill and I were down here cave diving and ran into Ron Wheatley with a student class. The tavern here is called the "Jug". We all ended up here,and after a sufficient surface interval drinking beer, started playing volleyball in the rain. Among the casualties were my right shoulder, an injury that I still suffer with, and the dignity of several players as we decided that diving under the net and "Pantsing" an opposing player was just a tactical ploy.
When a certain lady used this tactic on John Lowe, I'm sure she felt safe from retaliation, protected as she was by her husband's presence and her status as a Southern woman of considerable charm and pulchritude. She just didn't know John Lowe well enough!
The camping here is spectacular. Micky and I have become accustomed to mangroves and the short trees of the hammock. Here you are in a green cathedral of water oaks and huge cedars festooned with Spanish moss. I'll try to get some pictures, but portraying the scale of these trees will be difficult.
Tonight I got the typical non-response response from ReserveAmerica. I've sent the rebuttal, and they have about two days to see the light before I get my credit card company to mark it as a disputed charge and stop payment. Such is the power of platinum. And retired guys have plenty of time to write long irritating letters and wait through phone queues to speak to supervisors. All over $10.00

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